Policies and Procedures 

Our complaints leaflet and complaints handling procedure provide you with information on how to make a complaint:

Renfrewshire HSCP Complaints Leaflet [484KB]

Renfrewshire HSCP Complaints Handling Procedure [72KB]

Renfrewshire IJB's Complaints Handling Procedure is available below:

Renfrewshire IJB Complaints Handling Procedure Dec 17 [158KB]  

If you wish to complain about your GP Practice, an NHS dental surgery, an NHS opticians practice or a community pharmacy, please contact them directly.

How to Complain

Complaints should be brought to the attention of staff directly involved, or their manager, to be dealt with as they arise (this is stage 1 of the complaints process).

If you are not satisfied with the outcome of this resolution, or if you do not wish to pursue this option, please contact us using the information below to submit a stage 2 complaint:

Telephone:  0141 618 7629


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